Client Satisfaction

At QEB Hollis Whiteman, the provision of top-quality representation and the highest standard of client care are fundamental to us.

Our members, clerks and staff recognise the importance of delivering to our clients and instructing solicitors the service that they require in an appropriate form and to an agreed timescale. To do this we must understand our clients’ and solicitors’ requirements - our clerking team will discuss this at the commencement of the matter.

If you have any queries or observations about our service the please contact our Senior Clerk, Chris Emmings. 

Complaints

We are proud of the standard of service that we provide; on occasions, things do not go according to plan and we regard such situations very seriously. If you are not satisfied please follow our complaints procedure, which can be viewed and downloaded here. Our procedure is designed to be simple and clear to ensure that any complaint received is considered as swiftly as possible and achieves a satisfactory outcome.

Contractual Terms and Fees

Members of QEB Hollis Whiteman offer their services on the standard default terms issued by the Bar Council, which represents Barristers in England and Wales. These are known as the Standard Conditions of Contract for the Supply of Legal Services by Barristers to Authorised Persons 2020. The contractual basis of instruction will normally be confirmed at the commencement of a matter.

Our clerking team will agree fees on a case-by-case basis and are always pleased to discuss charging structures and payment schedules. Our aim is to be transparent and fair in our fee negotiation at all times.

Regulation and Basis of Trading

QEB Hollis Whiteman and our Barristers, who practise as Sole Traders, are regulated by the Bar Standards Board (BSB).  Barristers are governed by the BSB Code of Conduct which can be found in part two of the BSB’s Handbook which can be viewed here.  

Professional Indemnity Insurance

All our members who practice as Barristers are required to take out insurance in respect of their professional liability. They are insured by Bar Mutual Indemnity Fund Limited with minimum cover of £500,000. The terms of cover can be viewed on the Bar Mutual website.

Public Access

A number of Barristers at QEB Hollis Whiteman are authorised to accept Public (also known as Direct) Access Instructions without the requirement for an intermediary.

Not all cases are appropriate for this method of instruction and we will provide guidance as to the suitability of your case in this respect.

For more information please view our Public Access Information page by clicking here or speak to a member of our clerking team on 020 7933 8855.